Frequently Asked Questions
01
What services do you offer?
We cover everything from website design, branding, and SEO to video production, content creation, and ad management. If it's digital — we do it.
02
How do I start a project with Roll'N Light?
Just hit us up through our contact form! Once we know what you need, we’ll walk you through the process and get the ball rolling.
03
Do you work with businesses outside of Canada?
Absolutely. We’re based in BC, but we work with clients worldwide.
04
What are your rates?
Our pricing varies depending on the project scope, but we’re transparent and fair. We also offer custom packages for ongoing support.
05
How long does a typical project take?
It depends on the project, but we’re fast and efficient. Once we understand your goals, we’ll give you a timeline and stick to it.
06
Do you require a deposit to start?
Yes — we ask for a prepaid first hour or a 20% deposit, depending on the service. This secures your spot and ensures timelines are respected.
07
Will I be involved in the creative process?
Always. Your vision drives the project, and we’ll keep you in the loop from start to finish.
08
Can you update or reface my existing website?
Yep — we love breathing new life into outdated sites. We’ll keep what works and elevate the rest.
09
Why do you use Wix for website builds?
We build exclusively on Wix because of its powerful features, flexible design capabilities, and excellent support team. It lets us deliver high-quality sites quickly — with tools that keep your business running smoothly even after launch.
10
Will you build a new site on a platform other than Wix?
We exclusively build new websites on Wix. Its reliability, built-in features, and solid support let us work efficiently and creatively. If you’re already on another platform, we’re happy to consult or discuss migrating — but all new builds start on Wix.
11
Do you offer rush services?
Yes, but it depends on availability and the project. Rush fees may apply — just ask and we’ll let you know what’s possible.
12
Can you help with just one part of a bigger project?
Absolutely. Whether you need only a logo, a quick landing page, or just video editing — we’re down to jump in where you need us.
13
Will I have ownership of my designs or website?
Yes. Once the final payment is made, you own the finished product. We don’t hold anything hostage.
14
What if I don’t know what I need yet?
That’s what we’re here for. Reach out with your vision, even if it’s vague — we’ll help shape it into something real.
15
Can I hire you for ongoing creative support?
Yup. We offer monthly retainers or one-off support — totally depends on how hands-on you want us to be.